Terms of Service for Defens
1. What Defens Does
Defens is a digital writing tool designed to help residents of England and Wales communicate effectively with local councils and authorities.
We take your personal account of a driving or parking event and refine it into a clear, professional, and well-structured written statement. Our goal is to ensure your voice is heard clearly by the people reviewing your case.
2. We Are Not a Professional Representation Firm
By using Defens, you acknowledge and agree to the following:
No Professional Guidance: We do not provide expert opinions, legal advice, or professional guidance on your situation.
Writing Assistance Only: Our service is strictly limited to document preparation and clerical assistance.
No Practitioner Relationship: Using this app does not create a relationship between you and a professional advocate, legal representative, or advisor.
3. You Are the Decision Maker
You are solely responsible for the final content of any statement generated by the app.
Review Your Draft: You must carefully check the generated text for accuracy, completeness, and truthfulness before sending it to any third party.
The Final Word: You decide whether or not to submit the statement. Defens is not responsible for submitting documents on your behalf or for any consequences that arise from doing so.
4. No Guaranteed Results
While we aim to help you present your case in the best possible light, we do not promise or guarantee any specific outcome.
Decisions to cancel or uphold a notice rest entirely with the issuing authority or independent tribunal.
We cannot influence processing times, enforcement actions, or final decisions made by councils or adjudicators.
5. Your Information
To create your statement, you must provide an honest and accurate description of events.
Accuracy: If the information you provide is inaccurate, incomplete, or misleading, the resulting statement may be ineffective.
Privacy: We handle your data in accordance with our Privacy Policy to ensure your information remains secure while we assist you.
6. Scope of Service
Our tools, templates, and writing styles are designed specifically for rules and regulations applicable within England and Wales. They may not be suitable for use in other jurisdictions or for disputes unrelated to parking or driving matters.
7. Support and Feedback
If you have questions about these Terms of Service or experience issues while using the app, please contact us via our website: