Privacy Policy
1. Our Approach to Your Information
At Defens, we respect your personal details. This page explains what information we collect when you use our app and how we use it to help you draft your statements. Our goal is to be a helpful assistant while keeping your data secure.
2. Information We Collect
To provide our writing service, we collect the following information:
Contact Details: Such as your name and email address, so you can save your drafts and we can reach out if you need help.
Your Account of Events: The descriptions, dates, and locations you provide regarding your parking or driving event. This is the core information we use to build your professional statement.
Device Information: Basic technical data about your phone or computer to ensure the app runs smoothly for you.
3. How We Use Your Information
We use your details for the following purposes:
To Create Your Drafts: We transform your notes into a structured document.
To Improve Our Tools: We review general usage trends (not personal identities) to improve our writing assistant.
To Keep You Informed: If you ask for help or if there is an update to our service, we use your contact details to get in touch.
4. Who Sees Your Information?
We do not sell your personal details to outside companies for marketing purposes. Your information is only shared in the following limited ways:
Service Partners: We may use secure data storage providers to keep your drafts safe.
Your Choice: Your statement is only sent to the local council or authority if you choose to send it. Defens does not send your documents to third parties without your action.
5. Keeping Your Data Safe
We use modern digital safeguards to protect your information from unauthorised access. We only keep your information for as long as necessary to provide our writing service.
6. Your Choices
You have control over your data. You can:
Update your account details at any time within the app.
Ask us to remove your information from our systems.
Request a copy of the details we hold about you.
7. Geographical Scope
Our services and data handling are focused on users within England and Wales. By using the app, you agree to your information being processed according to the standards used in these regions.
8. Questions and Contact
If you would like to discuss how your data is handled, or if you want to request that your details be deleted, please visit our contact page: